職位描述
HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.
We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.
At HP, the future is yours to create!
If you are our Collection Analyst , you will have a chance to
Analyzes and recommends customer credit limits based upon credit scores.
Analyzes output from fraud detection system and makes recommendation for further investigation.
Interacts with credit card companies to manage credit charge-backs.
Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies
Education and Experience Required:
Are you a high-performer? We are looking for an individual with:
Typically 0-2 years of experience. Fresh undergraduate is considered.
Good written and verbal communication, negotiation, and conflict resolution skills.
Basic accounting knowledge.
Good problem solving skills.
Familiarity with computers.
Basic prioritization skills.
Basic understanding of HP's order management process.
Basic understanding of HP's dispute management process.
Basic understanding of collection processes and financial concepts.
Basic influence skills.
