l Check all VIP rooms before arrival.
在重要客人入住前檢查房間
l Familiar with hotel and city information and answer guest inquiries accurately.
了解酒店和城市信息，準(zhǔn)確回答客人問詢。
l Greet VIP guests personally and escort all VIP guests to their room.
親自迎候重要客人并護(hù)送所有 VIP客人至房間。
l Rooming for guest according to Pullman standard and proactively introduce the room facilities to the guest.
按鉑爾曼服務(wù)標(biāo)準(zhǔn)帶領(lǐng)客人參觀房間，積極主動(dòng)的向客人介紹房間設(shè)施設(shè)備。
l Control lighting in lobby according to weather. Put umbrella and umbrella holder in time during rainy days.
根據(jù)天氣情況，控制大堂區(qū)域燈光。陰雨天氣時(shí)，及時(shí)擺放雨傘和雨傘架。
l Ensure the cleanliness of hotel lobby and main entrance. Inform housekeeping in time when it is dirty.
確保酒店大堂，大堂附近區(qū)域及主要入口干凈整潔。發(fā)現(xiàn)污物時(shí)，及時(shí)通知客房部清潔。
l Try to greet the guest by name and serve the guest warmly and friendly.
盡量稱呼客人姓名，熱情友好的為客人提供服務(wù)。
l Answer all guest inquiry promptly, accurately and in friendly manner to solve guests’ requirements.
要及時(shí)、準(zhǔn)確、友好地解答所有客人的詢問，解決客人的需求。
l When greeting guests at lobby, communicate with guests and ask about their stay experience actively.
門口和大堂區(qū)域迎候客人時(shí)，積極主動(dòng)的上前與客人溝通交流，詢問住店感受等。
l Recommend Le Club AccorHotels to guests and recruit them to be Le Club membership.
向客人推薦雅高樂雅會(huì)，招募客人成為雅高樂雅會(huì)會(huì)員。
l Follow and complete other work tasks from department leader.
完成上級(jí)指派的其他工作。
l Introduce the Accor loyalty program to the guest according to the yearly target.
根據(jù)年度指標(biāo)向客人推薦雅高集團(tuán)忠誠(chéng)客戶計(jì)劃。
l Introduce the Accor customer survey system to the guest according to the monthly target.
根據(jù)月度指標(biāo)向客人推薦雅高客戶滿意度調(diào)查系統(tǒng)。
Third Responsibility第三職責(zé):
l Strictly follow hotel regulations to ensure the safety of personnel and property.
嚴(yán)格遵守酒店的規(guī)章制度, 確保酒店內(nèi)的人員及財(cái)產(chǎn)的安全。
l Protect the privacy and property security of the hotel and guests.
保護(hù)酒店及客人的隱私及財(cái)產(chǎn)安全。
l Familiar with procedures of fire drill and emergency.
熟悉處理部門消防和緊急事件的程序。
l Attend training courses in time, improve skills and knowledge through training.
按照計(jì)劃準(zhǔn)時(shí)參加所有的培訓(xùn)課程，通過培訓(xùn)提高工作技能知識(shí)。
l Respect the hotel’s commitments to the “Environment charter”(Energy saving、Recycling、garbage classification etc).
尊重并確保酒店對(duì)環(huán)保章程的承諾（節(jié)約能源、重復(fù)使用、垃圾分類等）。
l Comply with Accor’s code of ethics and social responsibility.
遵守雅高酒店集團(tuán)道德規(guī)范及企業(yè)社會(huì)責(zé)任章程。
